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Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. Monitors radio, telephones and on road provision of service for quality. Responsible for influencing positive employee morale and quality customer service. Monitors and completes driver sign in and sign out daily. May assign trips to drivers to assure adeq

Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements. Oversee safety and training programs, plans and process

Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff. Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles. Monitor street operations for on time performance and schedule and route adherence. Provide customer information for site personnel